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FEEDBACK RESULTS ON OUR TRAININGS IN UGANDA

The average scores for all of our courses that we have received feedback on, is that when asked to rate
"How did the course compare to your expectations?"
(Where "50% means the course was half as good as you expected, 100% means the course met all your expectations (but didn't exceed your expectations), 200% means it was twice as good as you expected, and 500% means it was 5 times as good as you expected")
participants gave an average answer of:

- The Overall Course: 338%,
- The Usefulness of the Course: 459%,
- The Presentation Style: 449%.

Given that a score of 100% would mean the course met participant's expectations fully (but wasn't in excess of their expectations), then we could express the same results by recording that on average,
participants rated the seminars as exceeding expectations
- by 238% for the overall course,
- by 359% in terms of the courses' usefulness,
- and by 349% in terms of the courses' presentation style.

AVERAGE RESULTS FOR TONY'S FIRST TEACHING VISIT (MARCH 2000) Overall: 330% Usefulness: 380% Presentation Style: 430%	1. AL1 (Advanced Leadership Certification - Level 1) completed on 16th March 2000. Overall: 430% Usefulness: 610% Presentation Style: 550% 2. Hunger Project 26th March 2000. Overall: 156% Usefulness: 210% Presentation Style: 345% 3. AL1 30th March 2000. Overall: 296.6% Usefulness: 236.2% Presentation Style: 365.0%
4. UPK Training, June 2000 Overall: 156% Usefulness: 210% Presentation Style: 345% 5. AL1 at Sharing Hall, 4th - 6th July 2000. Overall: 370% Usefulness: 380% Presentation Style: 450% 6. AL1 at MUK Uni. (mainly NGO participants) 12th - 14th July 2000. Overall: 207% Usefulness: 280% Presentation Style: 300% 7. AL1 at MUK Uni. (mainly Public Service graduate participants), 27th July 2000. Overall: 385% Usefulness: 400% Presentation Style: 399%	AVERAGE RESULTS FOR TONY'S SECOND TEACHING VISIT (JUNE/JULY 2000) Overall: 310% Usefulness: 350% Presentation Style: 370%
8. AL1 at MUK University from 17th - 19th October 2000. Overall: 361.6% Usefulness: 487.8% Presentation Style: 700% 9. AL 2 (Advanced Leadership Certification - Level 2), 31st Oct - 2nd November 2000. Overall: 455.3% Usefulness: 541.7% Presentation Style: 477.8% 10. Personal Development, at the Institute, 25th - 26th November 2000. Overall: 497.3% Usefulness: 646.5% Presentation Style: 468.9% 11. MTN Customer Service, at the Sheraton, 27th - 29th November 2000. Overall: 438.1% Usefulness: 558.7% Presentation Style: 548.9%	AVERAGE RESULTS FOR TONY'S THIRD TEACHING VISIT (OCT / NOV 2000) Overall: 440% Usefulness: 560% Presentation Style: 550%

P.S. We haven't given out feedback forms in all of our courses, so only some of the courses are listed above.

FEEDBACK RESULTS ON OUR TRAININGS IN THE DRC - in 2002

In the DRC we have trained the entire government of Eastern Congo: 178 people including Ministers, Department Heads, Governors, Chiefs of the Army and Police - in fact everyone except those attending high level talks in Geneva, or visiting Heads of State in other African countries.

The Government asked Tony to train them in Conflict Resolution, Reconciliation and Leadership Skills, because they wanted to learn how best to bring about the end of the war, while also maximising their chances of achieving their own personal aims through the Inter-Congolese Dialogue.

"Many of the participants weren't too sure whether peace would help them personally. And while they were experts on war, they wanted to learn more about making peace." said Tony. "We taught them how to see things from their adversary's viewpoint; how to be flexible; how to see the good in their opponent while being prepared to work with the worst. We taught them a variety of conflict resolution and mediation techniques. And I even developed some new models for them on how best to resolve conflict with people you didn't trust at all. And we also looked at the tremendous opportunity that was opening up for them and their country; we looked at how they could contribute, and benefit themselves; and at what new skills, attitudes and approaches would be needed for a Peace-time government.".

"They were also very keen to learn how to be better leaders so they could step into a new leadership role in a future Government of National Unity. So we taught them a number of leadership skills. And we've been invited back to do Advanced Leadership training for 2 weeks at the end of April."

Due to the large number of people attending. (The original plan was to have 2 courses of 3 days for 35 people. However the program was so popular they changed it to a 5 day program and advertised on radio and TV that all senior Government personnel should attend. And so we ended up with 178 participants.) The program was also done with the aid of a French translator/interpreter provided by the RCD Government.

On average, participants rated the course's usefulness at 363% of expectations.

Given that a score of 100% would mean the course met participant's expectations fully (but wasn't in excess of their expectations), then we could express the same result by recording that on average, participants rated the seminar as exceeding expectations by 263% in terms of the courses' usefulness.

Their Prime Minister, however, gave us a tougher measure of success:

"The test of this training is whether we achieve peace in the DRC... If we don't, Tony is going to be very upset."
- His Excellency Azarias Ruberwa, Secretary General (Prime Minister) of the R.C.D. (The ruling Government of Eastern DRC), referring to the training provided by Tony Lenart - Executive Chairman, Institute of Advanced Leadership (International).

As the time of writing this we don't know if the training was a sucess by this measure.
Let us hope and pray that it was.